Language barriers and service ends

This article continues to emphasize the lack of quality service in the U.S.A. The actual incidents are true.

hamburger hell

It sounded simple to me. Medium rare, no bun, lettuce, pickles, onion, tomatoes, with a knife and fork, on a plate, please. She asked me to repeat it. I did. Then, I turned around, walked across the room, fed the music machine and returned to the counter to wait. It arrived well done, between two stale buns, smothered in a mayo-like creamy, something, without the tomatoes.

Nearly every poor service issue in America today can be attributed to language barriers and poor work ethic.

Counter helper number 2 arrives. “I make a new one,” he chimes in broken English. I’m late for the meet up. I leave.

How many times has this type of incident happened to you?

Mail jeopardy

One would think English as a first language would be a requirement for delivering the mail. It would seem….well, logical.

It would also seem like the ability to deliver timely and quality mail services to the population would be a priority. Today, I walked in to find two clerks occupying the eight slots, two or three others mingling about behind the counter, and one lady asking customers’ questions who are victims of the poor customer service manifested by a long, long, line. I wait a few moments, start to ache, remember the mail center a mile or three away that provides certified mailing services, and walk out of the agency office and prepare to buy the service elsewhere at twice the cost. However, I’m pressed for time today and need first world service so I pay the difference.

These experiences actually happened. My policy is to never return when a business or agency provides poor service.

Grant Hall