I have not used this store for a year and a half to cash business checks. I am in town and want to keep the business relationship. The store “manager” assures me they can make all decisions necessary on a Sunday afternoon when I call prior to taking the trip across town. I wonder…and elect to take her word for it.
Fifty minutes later, I sign the checks after being promised by clerk number one that they look fine. Enter clerk number two, a large lady who notices I have not been in for a while. “It’s time to update your information, ” she says. I agree and assist in every way possible: telephone, address verification, business name, everything. She asks if I’m the owner of the Limited Liability Company. “I manage it.” She insists I write “DBA” on the back. I explain that’s for sole proprietorships. She doesn’t know the difference and calls on Clerk number three. Number three makes a call to the District Manager. I know him and address him by name. She isn’t impressed. She has to leave a message as he’s not in. Clerk number four enters and says I’ll have to bring in all the paper work-all over again. I explain I’ve been a customer since 2007. She advises she doesn’t want to argue. I leave my name, business name and phone number for the district manager. After leaving the store, I swear for half a minute.
On Monday, Bill, the district manager calls. I remind him that we’ve met. He looks at his message and advises the staff made a mistake and should have cashed my checks, and says to come in again at my convenience. Later in the day, I make a second trip and hand over the checks to a very polite young man who reviews the district manager’s notes and repeatedly says how sorry he is for the problems their staff caused me the day before.
The key to banking secrecy and personal and business privacy is to state your goals to the managers who have the ability and responsibilty to meet your needs as a responsible consumer. Try not to waste your time with clerical folks. Today, most clerks have no idea how to handle any extraordinary needs as far as privacy is concerned. I always deal with top level managers whenever possible and attempt to meet them in person. And make sure you do everything according to the laws in your jurisdiction.